All about the Course – An introduction
IATA Foundation in Travel and Tourism Certificate –
The Foundation course will give you an understanding of the travel and tourism industry, the practicalities of the travel professional’s role in this industry.
The Foundation in Travel and Tourism Diploma is a global qualification and certifies the holder has achieved a certain level of professional competence. Successfully completing the examination you will be qualified with the Foundation in Travel and Tourism Diploma and entitled to use the letters DTTF (Diploma in Travel & Tourism Foundation) after you name.
It suites entry level managers, middle management, back office staff, business owners in travel industry. This is also recommended for Travel Agents, Airline reservation agents, Tour Operators and call center agents.
The Value of an IATA qualification
- Industry’s leader of international travel professional training.
- World-wide recognitions and acceptance.
- A High standard of training and a reliable brand.
- More than 30 years of training experience.
- Key to upgrade your professional competence or to start a carrier in the industry.
Course Content Overview
The 13 modules in the Foundation level will provide you with an understanding of the travel and tourism industry the practicalities of the travel professional role in this industry.
- The importance of exceeding customer expectations.
- The role of technology in the travel industry.
- The industry regulations, codes and world geography.
- An introduction about Hotels.
- The other means of transport(Global car rental, Railways, Cruise)
- The Airport and Airline Essentials.
- Fares and Ticketing including e-ticketing,
- Travel documents Passport, visa, Health Insurance, customs.
- GDS (Global Distribution System) computer based tool – Amadeus.
A pass mark of 70% is required in a single papers examination receive Foundation in Travel and Tourism Diploma and 85% for distinction to receive a Diploma with Distinction.
|Eligibility:||Boys & Girls/House wives with Any Degree/Diploma/+2|
|Age:||18 and Above|
|Examination:||1st week of MARCH / JUNE / SEPTEMBER / DECEMBER|
|Registration:||Open throughout the year|
|Job Opportunities:||Reservations/Ticketing/Sales Departments in Airlines, Travel Agencies, Tour Operators, Cruise Liners, Travel Counters in Luxury Hotels/Resorts/Palaces – WORLDWIDE|
Module 1: The Travel & Tourism Industry and the Travel Professional
- The role of the Travel Industry Professional in the Travel & Tourism Business
- Business Activities that Generate Income
- The 5 A’s Essential to a Successful Destination
- Business Requirements and Commercial Skills
- Types of Employment in the Travel & Tourism Industry
- Characteristics, Attributes and Skills
- Major International Travel & Tourism Organizations
- Regional and National Travel & Tourism Organizations
- Responsible Travel & Tourism
Module 2: Geography in Travel Planning
- Marketing & Selling Travel with Geography
- Understanding and Reading Maps
- Three Letter City Codes
- Planning Travel Itineraries
- World Time Zones and Elapsed Travel Times
- Local Currencies Around the World
- Modes of Transportations around the World.
Module 3: Travel Formalities
- Travel Documents
- Health and Preventative Measures for Travellers
- Taxes, Customs and Currencies
- Travel Insurance
- Auxiliary Services and Information supplied by the Travel agents
- The Travel Information manual (TIM)
Module 4: Air Transport Essentials
- Industry Codes, Terminology and Definitions
- Flight Schedules
- Airline Products and services Important to Passengers
- The Airport and the Flight
- Ancillary Services and Baggage Allowance
- International Air Transportation Regulations
Module 5: Land Transportation-Introduction to Rail Products
- Why take the Train
- Rail Products Around the World
- The Time Table
- The Train Journey
- The Time Table revisited
- Using the Internet
- Special Trains for Tourist
Module 6: Land Transportation-Car and Camper
- The Car rental Industry
- The Car rental Procedures
- Hints for your Clients En Route
- Camper Van Rentals
Module 7: Hotels Products and Services
- Know your Market
- Hotel Products
- The Language of Accommodation
- Sources of Hotel Information
- Hotels Room Rates
- Hotel Reservations and Payments
- Hotel Terms and Conditions
Module 8: Water Transport-Ferries and Cruise 1
- History and Types of Maritime Services
- Cruising-A Growth Industry
- Structure of the Cruise Industry
- Cruise Product Features
- Cruise Product Benefits
- Selling a Cruise
Module 9: Tour Packages
- Types of Tours and Tour Components
- Tour Brochures and Price Quotation
- Reservation and Accounting Procedures
- Tour Booking Conditions and Limitations of Liability
Module 10: Serving the Travel Customer
- Customer Service in the Travel Industry
- Communicating with the Customers
- Customer Service and Technology
- Winning Customer Loyalty
- Handling Difficult Customers
- Coping with Work Stress
Module 11: Fundamental In Air Fare and Ticketing
- Passenger Air Tariff (PAT)
- IATA Geography and Global Indicators
- The Journey
- Fare Selection
- Currency Rules
- Specified Routings
- OW Through Fare Construction
- Round Trip and Circle Trip Fare Construction
- Credit Cards
- Taxes, Fees and charges
- Children and Infant passengers
- Special or promotional Fares
- Consolidator and Net Fares
- Billing and Settlement Plan (BSP)